Job Vacancies at Adidas Singapore Pte Ltd – Associate, Customer Service
Adidas Singapore Pte Ltd
adidas Singapore is a wholly-owned subsidiary of adidas Group. We are a global leader in the sporting goods industry and offer a broad portfolio of products. Our success is a direct result of the commitment and talents of the people who work for us.We are looking for presentable, cheerful, energetic and sports-oriented individuals to join us and strengthen our teams for the following position:
Associate, Customer Service
Purpose/ Mission:
Provide order management and support to the Sales Team, with the objective of achieving organizations sales & profit targets and meeting team objectives.
Accountabilities:
Functional:
- To execute Customer Service strategy.
- To deliver performance levels as outlined in the adidas group standards.
- To deliver reliability and responsiveness to customer requests and complaints.
- To insert accurately customer pre-orders in the system.
- To call-off existing contract orders.
- To insert clearance orders in the system.
- To process and send out the order confirmations.
- To adjust order book according to delivery information and inform customers and sales team on delays.
- To collect reactively re-orders for Customers.
- To generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
- Provide operational support for customer related functions on adiPortal. Coordinate and ensure the system is all setup prior to the trade show.
- To communicate cross-functional between internal interfaces.
Controlling:
- To measure progress on own KPIs
- To report to all superiors along MIS guidelines
- To ensure efficient monthly forecasting & reporting
- To monitor and report on order status and compliance at a customer level.
Requirements:
- Degree or Diploma Hospitality Studies / Logistics Management
- Knowledge in Outlook, Word, Excel and Powerpoint
- Fluent in English and Local Language
Competencies:
- Communicate with Others
- Managing Relationship & Diversity
- Planning &Organizing
- Analysis & Problem solving
- Learning & self development
Professional background/ Experience:
Functional: > 3 years. Experience in Order Management, Inventory Management and Customer Service
Industry: Preferably in apparel/ fashion/ FW or FMCG Retail.
Exposure: Sports, Fashion
Interested candidates send your resumes to hr.hk@adidas.com
Only short-listed candidates will be notified.
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